Frequently Asked Questions

Everything you need to know about shipping your sets, our process, and what to expect — answered in one place.

Pricing & Quotes

  • Pricing starts at $15 for small sets (under 500 pieces) and scales with piece count and complexity. Medium sets start at $40, large sets at $90, and ultimate sets at $175. Repair and restoration is $25/hr with project-based quotes.

    See our full Pricing page for tier-by-tier details.

    Every project includes a free, firm quote before you commit. No surprises, no hidden fees.

Shipping & Logistics

  • After your quote is confirmed, we'll send detailed shipping instructions and our address. The short version:

    • Keep the original LEGO® set box

    • Wrap the box in bubble wrap or foam

    • Place inside a slightly larger shipping carton with padding

    • Use a tracked service like UPS Ground or FedEx Ground

    • Add shipping insurance for the declared value of the set

    Sealed sets are sturdy and travel well with basic protection. We've received hundreds of sets from across the US without damage.

  • We use a "mummy-wrap" technique — foam padding and shrink film around the entire model — then box the wrapped model with additional padding inside a sturdy shipping carton.

    All return shipments are tracked and insured via UPS or FedEx Ground. You'll receive the tracking number when your project ships.

    Most built models travel without issue. In the rare event of shipping damage, the carrier's insurance covers replacement cost up to the declared value.

  • All return shipments are tracked and insured. In the unlikely event of shipping damage:

    • Photograph the damage immediately upon arrival

    • Contact us right away with the photos

    • We'll file a claim with the carrier on your behalf

    • The carrier's insurance covers replacement cost up to the declared value

    We've shipped sets across the country with a near-perfect track record, but we take this scenario seriously and stand behind every project.

  • Local customers in the Greater Portland, ME area can drop off and pick up at our location in Yarmouth. Schedule a time after your quote is confirmed. No shipping cost either way.

    Mail-in customers anywhere in the US ship their sets to our address (provided after quote confirmation) and receive return shipping at completion. We've served customers from Maine to Maryland and beyond.

    Shipping costs typically range $20–60 round trip depending on box size and distance, calculated separately and quoted with your project.

The Build Process

  • Turnaround depends on the tier:

    • Small sets (under 500 pieces): 3–5 business days

    • Medium sets (500–2,000 pieces): 5–10 business days

    • Large sets (2,000–4,000 pieces): 7–14 business days

    • Ultimate sets (4,000+ pieces): 14–21 business days

    • Repair / restoration: varies by scope, quoted with assessment

    All times start from when your set arrives at our studio, not from when you order.

    Rush service is available for +25% if you need it under 5 business days. Subject to current workload.

  • Yes — and most customers love this part.

    You'll receive progress photos via email throughout the build, especially at major milestones:

    • When your set arrives safely

    • During key construction phases

    • At completion, before packing

    You're also welcome to email questions or check in at any stage of the project. We treat every build as a personal collaboration, not a black-box transaction.

  • Yes. We work with most major building brick brands, including:

    • LEGO®

    • Mega Bloks / Mega Construx

    • COBI

    • Bluebrixx

    • Most quality third-party brands

    For MOC (My Own Creation) designs, we can build from any instructions you provide — whether you've designed them yourself, purchased them, or sourced them from Rebrickable.

    If you're unsure whether we can work with a specific brand or design, just ask.

  • We build from existing instructions only — whether official LEGO® sets, MOC instructions you've purchased, or designs sourced from Rebrickable.

    We don't currently offer custom design services (creating new instructions from scratch). If you need custom design work, we'd recommend working with a LEGO Certified Professional or commissioning a Rebrickable designer.

    Once you have instructions in hand, we're happy to handle the build.

  • Never.

    Every build uses proper LEGO® tension techniques to ensure structural integrity. Glue:

    • Damages bricks permanently

    • Reduces resale value to zero

    • Voids any future modifications

    • Is unnecessary for proper builds

    If a set has structural concerns (heavy display models, certain Technic builds), we use reinforcement techniques like internal supports, hidden brackets, and strategic Technic pin connections — never adhesives.

Policies & Practical Details

  • Missing pieces are rare in sealed new sets, but they do occasionally happen. Our process:

    • We flag any missing pieces immediately upon discovery

    • For minor pieces, we may have spares in our studio inventory

    • For specific pieces, we source replacements from BrickLink at cost (no markup)

    • All replacement costs are billed separately with your approval before purchase

    If you're shipping an older or used set, we'll do an inventory check during disassembly or before starting the build and report any missing pieces in our initial assessment.

  • Our studio is organized, controlled, and pet-free. In hundreds of builds, we've maintained a strong track record of zero lost pieces. If a piece were ever lost during a build, we'd source the replacement from our own inventory or BrickLink at our own expense.

  • Yes. Rush turnaround (under 5 business days from arrival) is available for +25% on the base project price.

    Subject to current workload — if we're booked solid, we may not be able to accommodate rush requests. Reach out as early as possible if you have a hard deadline.

    Tip for gift-givers: Plan ahead when possible. Standard turnaround usually meets gift deadlines if you ship 2–3 weeks before the event.

  • We accept all major credit and debit cards through our secure Squarespace payment system: Visa, Mastercard, American Express, and Discover. Apple Pay is also supported on compatible devices.

    Payment terms: 50% deposit upon project confirmation, balance due before return shipping (or upon pickup for local customers).

    Once your quote is approved, we'll send a secure payment link. No accounts to create, no manual processing — just a quick checkout.

    For local customers and repeat clients, we also accept Venmo and cash at pickup if preferred.

Still have questions?

If your question isn't covered here, just reach out. We respond within 4 hours on weekdays.

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