Turnaround time depends on the size of the set and our current queue.

• New Sets: Typically completed within 3–7 days of arrival.

• Restorations/Sorting: These are more labor-intensive and may take 1–3 weeks.

• Note: When we provide your initial quote, we will give you a confirmed completion date so you know exactly when to expect your set.

We operate on a milestone basis to build trust.

• Deposit: For large projects or extensive sourcing of missing parts, a 50% deposit may be required to begin.

• Final Payment: For most standard assembly or archiving jobs, full payment is due upon completion, just before we ship the set back to you. We accept secure payments via online invoice (credit card/bank transfer).

Yes, absolutely.

• Instructions: These are always returned with the set.

• Boxes: We will carefully flatten the original box to save on shipping costs, or ship it intact if you prefer (though this may increase the shipping dimension fee). Just let us know your preference!

No, that's our job!

However, if you are sending a previously built set for repair, please try to keep the loose pieces contained in a Ziploc bag so they don't get lost in the shipping box. If you are sending a mixed bulk bin for us to identify a specific set, please contact us first for a custom quote.

Yes! We know it can be nerve-wracking to send your prized collectibles away. We provide photo updates at key milestones (like the "halfway point" or "chassis complete") so you can see your project coming to life in real-time.

Never. We use a strict "No Glue" policy to preserve the value and integrity of your LEGO® bricks. Instead, we use professional building techniques to ensure sturdy connections. For shipping, we use a specialized "compression wrapping" (mummy wrap) technique that holds the model under tension, ensuring it arrives safely without chemical adhesives.

It happens all the time! We have a large inventory of spare parts in our studio. If it's a common piece, we will replace it for free. If your set requires specific rare parts to complete, we can source them for you (at cost) from the secondary market to ensure your model is 100% complete.

Yes! We are experienced with all major brick-compatible brands. Whether it’s a historical tank model from Cobi or a custom MOC (My Own Creation) with third-party instructions, we can build it.

We want to be transparent: for small, widely available sets (under $50 value), the cost of shipping to Maine and back might exceed the value of the toy. Our mail-in service is best suited for large, complex, or sentimental sets (like the Millennium Falcon, Titanic, or rare vintage sets) where professional assembly adds real value.

Yes. For our Restoration and Archiving services, we use specialized anti-static brushes and gentle cleaning methods to remove dust and grime before rebuilding or bagging your set. Note: We do not chemically bleach yellowed plastic, as this can make bricks brittle over time.

They are returned to you. Every official LEGO® set comes with a small selection of extra parts (extra studs, pins, or antenna). We collect these during the build and place them in a clearly labeled "Spare Parts" Ziploc bag included with your return shipment. They are your property, and we ensure you get every single one back.cription

We treat Minifigures with extra care. To prevent scratching during shipping, we typically bag the Minifigures and their small accessories (swords, tools, blasters) in a separate protective bag, rather than leaving them loose in the main box or attached to the model where they might fall off.